![]() ![]() These customers may be looking for a way to manage mailboxes and groups from AD, so they also have a single source of authority. Here, user accounts and groups are managed on-premises, but mailboxes are managed in Exchange Online. In other environments, customers are using Azure AD Connect to sync users from AD on-premises to the cloud. Those customers may be looking for a way to master accounts, groups, and mailboxes from AD on-prem so they have a single source of authority, similar to the way that hybrid customers do. This leads to confusion since accounts and passwords are not synced, so usernames and passwords can be different. In some environments, these customers are having to manage user accounts and groups in both AD and Azure AD. For example, customers who migrated their email from an Exchange hosted environment or from a different email system, such as Notes. ![]() Some Exchange Online customers have an Active Directory on-premises, but never had Exchange Server on-prem. ![]()
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